Basic Buyer Protection
WE'VE GOT YOUR BACK !
We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.
Basic Buyer Protection ensures you will receive your item on time and as described. We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date: 30 or 60 Day Buyer Protection.
- The set date is listed under each product description.
- Buyer protection starts on the day we ships the product.
Always check each product On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment.
We offer product warranty services for some of our product, it come with 1 month replacement and 6 months maintenance warranty. To check if your product are protected within warranty, you can find it product description listed under “shipping & guarantee” section if its is eligible.
- Items can be replaced during the first month or maintained for the first half year. Buyers are only responsible for the return shipping fees for warranty items. (In most cases, buyer will only have to return the problem components rather than the entire package.).
- Before returning items, please always inform us in advance and make sure you get our return address after speaking to us. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Terms & Conditions
- The item was purchased on our platform.
- The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
- Your order did not arrive not due to factors related to our responsibility (for example: the wrong shipping address was provided).
- Your account is in good standing.
- Your item is returned to us due to customs duties (customs clearance/taxes are not included).
"We are committed to providing top quality products, fast Shipping and quality customer service. If there is any other problem, please feel free to contact us! We will reply you asap! We do our best to serve our each customer the best that we can." - by Gula's Customer Service Team
Still have questions?
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Our customer service team is always ready to help. We speak English, Mandarin and Cantonese